Refund policy

ITRENDZ Fashion Return Policy

At ITRENDZ Fashion, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. 

To start a return, you can contact us at info@itrendzfashion.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Eligibility for Returns

·        Returns are accepted within 14 days of the purchase date.

·        Items must be unused, unworn, unwashed, and in their original condition with all tags attached. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

·        Final sale items and accessories (such as jewelry or personalized items) are not eligible for return.

Cancellation Policy

·        Orders can be canceled within 12 hours of purchase.

·        To request a cancellation, please contact us immediately at [insert contact email or phone number].

·        If your order has already been processed or shipped, we will be unable to cancel it. In that case, you may return the item once it arrives.

Return Shipping

·        Customers are responsible for the cost of return shipping.

·        We recommend using a trackable shipping service to ensure your return is safely delivered to us.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right without any additional cost. 

Exceptions and non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

·        Once we receive and inspect the returned item(s), a refund will be processed to your original method of payment if your return is approved.

·        Please allow up to 7-10 business days after the item is received for the refund to appear on your account. If more than 15 business days have passed since we’ve approved your return, please contact us at info@itrendzfashion.com.

·        Shipping fees are non-refundable.

If you have any questions or need help with your return, feel free to reach out to our support team at 1-778-551-7706.

Thank you for shopping with ITRENDZ Fashion!